Front Office Manager Opportunity with IMPACT Physical Therapy - Be The First Impression That Sets The Tone For A Great Patient Experience!

Are you the go-to person for keeping things running smoothly in a busy clinic? Do you take pride in delivering excellent service? If so, IMPACT Physical Therapy wants to meet you!

We are a PT-owned, outpatient rehab practice with a mission to Make An Impact—for our patients, our team, and the communities we serve. We're currently seeking a Full-Time or Part-Time Front Office Manager to join our dynamic Chicago team.

As the face of our clinic, you'll play a key role in creating a seamless and supportive experience for every patient from their very first interaction. 

Why Choose Impact?

- Full suite of benefits including Medical, Dental and Vision coverage (and more!), PTO and 401K

- A welcoming, colaborative clinic environment where your contributions truly matter

- Eligible for year-end bonus opportunity

What You Will Do:

• Welcome patients with warmth and professionalism—whether in person or by phone
• Own the check-in/check-out process, including collecting co-pays and verifying insurance
• Accurately manage scheduling and appointment flow using our EMR
• Handle insurance verifications, authorizations, and follow-ups with confidence
• Maintain efficient front desk operations while enforcing clinic policies and procedures
• Collaborate with our clinicians and support team to ensure exceptional patient care
• Occasionally assist with therapy tech support and light clerical duties

Who You Are:

• You’re detail-oriented, organized, and confident managing a busy front desk
• You have experience with insurance verification, EMRs, and clinic operations
• You thrive in a structured environment and aren’t afraid to enforce policies tactfully
• You’re a natural problem solver and multitasker with a service-first mindset
• Prior experience in a physical therapy or medical setting highly preferred, but not required